GE Healthcare Jobs

Job Description Summary

The Lead Service Integrator (LSI) is responsible for ensuring on-time delivery of service product features, documentation, training, and service process validation for NPI and iterative programs for Solutions for Enterprise Imaging radiology & cardiology products globally. This position will be involved in the full life cycle of the product(s) from definition to validation and installed base support.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles & Responsibilities:

• Collaborate with product and component engineering teams to build service processes and documentation for seamless installs and servicing in the field.

• Own product and subsystem requirements related to serviceability and proactive monitoring/diagnosis.

• Define service process (install, upgrades…) and be responsible for service process validation.

• Define and validate procedures for field modifications, updates, and upgrades.

• Drive continuous improvement of the service processes to reduce cost, time and improve customer satisfaction.

• Work independently and to drive product service deliverables across diverse multifunctional and multi-regional development teams.

• Actively participate in defect reviews to prioritize operations and service improvementopportunities.

• Prepare service training strategies for product service delivery teams, including ERT (Early Readiness Training) in collaboration with engineering teams.

• Possesses a level of functional expertise necessary to influence and execute technical and project delivery execution.

• Complete all planned Quality & Compliance training within the defined deadlines.

• Be aware of and comply with the GE HealthCare Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Identify and report any quality or compliance concerns and take immediate corrective action as required.

• This role is 100% remote.

Educational Qualifications:

• Bachelor's degree, or equivalent, in Engineering, STEM, or at least 3 years of experience in software development related field.

Required Qualifications:

• We require Healthcare IT (HIT) or Medical Device experience.

• Relevant work experience in a lead service support role.

• Experience with and/or knowledge of data center and networktechnologies.

• Experience designing and documenting install and service workflows.

• Experience working with remote global team across multiple time zones.

• Demonstrated problem-solvingtechniques.

• Demonstrated technical domain knowledge by being current on engineering design principles, architectures and advancements in clinical and engineering concepts andtechnologies.

• Demonstrated ability to make recommendations to technical and program leadership to improve the product, process ortechnologies.

• Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technicalaudiences.

• Experience working within a QMS (Quality Management System) product development framework.

Business Acumen:

• Understand key cross-functional concepts that impact the organization; is aware of business priorities and organizationaldynamics.

• Ability to balance the long-term ("big picture") and short-term implications of alldecisions.

• Demonstrated commitment to quality and delivering complete solutions that solve business problems or deliver ourstrategy.

• Quality and costdriven.

Desired Characteristics:

• Experience working in a Service or Systems Engineeringteam.

• AWS Cloud Practitioner or similar foundational cloud technologies certification, or ability to obtain certification within 6 months of employment.

• Familiar ITIL 4 frameworks for IT service management

• General project leadership skills.Project management experience and/or certification.

• Design for Reliability (DFR) or Design for Service (DFS)experience.

• Familiar with basics of HL7 and DICOM

• Familiar with concepts of product privacy and security requirements in a healthcare environment

• Strong analytical, trouble-shooting skills

• Customer orientation: self-motivated, self-starter with the ability to work independently and learnquickly.

• Strong interpersonal skills, ability to listen to customer, build relationships, and work underpressure.

• Hands-on approach with regards to installations, upgrades and repairs

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

#MyRoleIsVital

#Everyrolesvital

#LI-Remote

#LI-SJ1

Additional Information

Relocation Assistance Provided: No