Job Information
GE Healthcare Lead Service Integrator in Bengaluru, India
Job Description Summary
Lead Service Integrator ( LSI ) in Diagnostic Cardiology engineering team plays the role of single point of contact for service engineering deliverables globally, across NPI programs, Install base engineering projects and multiple Post market activities. The Lead Service Integrator is responsible for ensuring on-time delivery of service product features, service verification, design and development of training content , and service process validation . The position provides exposure to the entire DCAR product portfolio and requires communication with all functions in the organization and will be involved in the full life cycle of the product from definition to verification/validation and post market engineering support.
All activities relating to enhancing services technology integrating customer data, or capturing engines/products reliability, availability, maintenance, safety and other performance parameters. Includes hourly, nonexempt and exempt employees as well as manager roles responsible solely for these activities. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.
Lead Service Integrator ( LSI ) in Diagnostic Cardiology engineering is part of the program core team, the LSI will lead definition of the service requirements for the product, contribute to the Integrated Program Plan, and help to ensure that the necessary artifacts are delivered, and co owns “ Cost to Serve “ in respective regions. LSI works with the entire cross-functional team to ensure product serviceability, safety and quality.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description
Roles and Responsibilities
Roles responsible for developing Service design concepts based on user needs, and define allocation to subsystems based on refinement of the design concept with SME in subsystems. Individuals in these roles perform detailed trade studies to define the specifications for features or components. They perform CTQ and requirements flow down, document their designs, and perform challenging verification of their designs. In addition, they capture service requirements and ensure that systems, subsystems, or component designs meet those requirements, from install, troubleshooting, repair, to preventive and proactive maintenance. They understand the service vision and process and can ensure service goals for a product or business are met.
design the service strategy and roadmap for products under development and design changes of products in install base.
Work closely with the Lead System Designer, to ensure that service requirements and outputs are defined and integrated properly within the product/program.
Leverage digital technology trends and apply AI tools in design and development of content that supports field service / Online support SMEs in product installation and trouble shooting .
Strategize and lead the development/delivery of service documentation and service training to ensure success of the product over the entire life cycle in the local and global regions.
Work with the field service team to capture feedback and incorporating this feedback into future releases.
Ability to proactively manage cross-functional interdependencies to maximize team efficiency and avoid gaps/delays in execution of service deliverables.
Works with the online centre, field engineers, customers and/or program leadership to ensure that the project deliverables are consistent with the goals of larger programs or initiatives.
Lead data driven technical reviews with Service engineering SMEs , take lead in arriving at consensus during requirement finalization, prioritization of features and rolling out service strategy for global market.
Works independently and possesses a level of functional expertise necessary to influence and execute technical and project delivery execution.
Has knowledge of best practices in service engineering, work towards simplifying service processes for effectiveness
Required Qualifications
Masters or Bachelor's degree from an accredited university or college with relevant experience
10 to 12 years’ experience working with cross functional, global teams with at least 5 years in a service lead / project leadership role
Hands own experience in AI tools in designing course content for service trainings
Project/Program Management or Service Leadership experience
Experience working in Agile methodology to understand the service deliverables, associated tasks and integration at the right time in the program to ensure service readiness
Prior knowledge and experience of healthcare domain , also handling Project Leader roles and responsibilities in at least 1 NPI program .
For roles outside of the USA- This role requires advanced experience in the Engineering/Technology & Service Engineering. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).
Desired Characteristics
Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.
GE Healthcare experience with the service functions
Demonstrated ability to translate customer requests into actionable system requirements
Strong oral and written communication skills.
Ability to document, plan, market, and execute NPI/IB/ VCP programs.
Self-starter. Ability to work independently in a global team constantly looking for improvement areas in enabling service function.
Business Acumen: • Demonstrates the initiative to explore alternate technology and approaches to solving problems• Skilled in breaking down problems, documenting problem statements and estimating efforts• Has the ability to analyse impact of technology choices• Skilled in negotiation to align stakeholders and communicate a single synthesized perspective to the scrum team. Balances value propositions for competing stakeholders.• Demonstrates knowledge of the competitive environment Leadership: • Influences through others; builds direct and "behind the scenes" support for ideas. Pre-emptively sees downstream consequences and effectively tailors influencing strategy to support a positive outcome.• Able to verbalize what is behind decisions and downstream implications. Continuously reflecting on success and failures to improve performance and decision-making. Personal Attributes: • Able to effectively direct and mentor others in critical thinking skills. Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analysis skills and best practices. Finds important patterns in seemingly unrelated information.• Influences and energizes other toward the common vision and goal. Maintains excitement for a process and drives to new directions of meeting the goal even when odds and setbacks render one path impassable.• Innovates and integrates new processes and/or technology to significantly add value to GE. Identifies how the cost of change weighs against the benefits and advises accordingly. Proactively learns new solutions and processes to address seemingly unanswerable problems. Inclusion and Diversity
GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support
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Additional Information
Relocation Assistance Provided: Yes