GE Healthcare Jobs

Job Description Summary

The Consulting Manger - Program Delivery and Customer Success will be an integral part of the Outcomes Team and will facilitate all aspects of the assigned programs (Implementation through Customer Success) for large scale IDNs. This individual will work with every level of GE and the client organization to bring GE Healthcare’s Digital CMU Program to life– which will include end to end program management and post go live customer success. This individual will work deeply with internal stakeholders, vendor partners and clients to ensure results are delivered.

Job Description

Roles and Responsibilities

• Program leader of GE Healthcare’s Digital Central Monitoring Unit Solution

• Develop and implement executive level governance structure as a mechanism for program design changes and report out structure

• Consult with clients to implement disruptive technology initiatives that range in scope and complexity from local, regionaland national centers of excellence

• Own the post-sale deployment process from a program standpoint – from implementation efforts through to a fully functioning program

• Drive the project strategy of the engagement as part of the delivery team

• Develop and define the implementation approach based on the pre-sales work and ongoing delivery work

• Leverage LCS’ portfolio technologies and partner companies to deliver on the Digital CMU strategy

• Promote and engage in timely communication around performance to team members and engagement leaders

• Ability to lead highly matrixed teams comprised of internal and external stakeholders

• Partner with the GE Software Support Team to design and build best in class processes keeping within customer agreed SLAs for break/fix items

• Manage Customer issues and drive resolution and process improvement

• Review customer analytics and proactively identify areas of opportunity with process or software solutions

• Design quarterly customer report out process detailing open issues, resolved issues, current metrics

• Build a process for soliciting feedback from customers driving enhancement requests for our vendor partners

• Collaborate with our vendor partners as a voice of the customer for overall improvements to software functionality, reporting, and other processes

• Drive the post go live strategy enabling product adoption and continued appropriate use

• Develop ROI and VOI model and present to key executives

Required Qualifications

• Bachelor’s degree

• 5+ years of Customer Success/Client Services Leadership

• 5+ years of Project Management experience

• Ability to work effectively across functions to deliver results and execute multiple commitments within the Global Environment

• Ability to create a goal and lead a horizontal team to deliver on the objective

• Multitasking abilities to drive critical issues simultaneously

• Resourcefulness, commitment, interpersonal, communication and negotiation skills

• Ability to work when Clinicians are practicing (beyond normal business hours)

• Ability to travel 50% - 80% of the time

• Ability to participate in creating innovative solutions and process improvement to support growth and scalability

Desired Characteristics

• Advanced degree: MBA, MS, MHA, MPA, or other is desired

• PMP certification

• 5+ years of Management/Consulting experience within the Healthcare Industry

• Executive-level communication skills: written, interviewing, persuasion, and presentation

• Experience in delivering complex solutions within a matrixed organization

• Experience with process improvement methodologies (Six Sigma, Agile, TQM, etc.)

For U.S. based positions only, the pay range for this position is $122,400.00-$183,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No